Rooted Wellness Company
FAQ & Account Troubleshooting Guide
If you have any issues or questions that are not answered here, please reach out through our Contact page or call the studio during our hours of operation.
Account & Login Issues
Q: I am trying to log in but it says I don't have an account, but I have booked before. What do I do?
A: Booking doesn’t automatically create an account, you must Register after booking your first appointment or class. If you've booked previously without registering, you may not have an account.
Try registering for a new account using the same email address you've booked with before. The link to do this will be found in your Confirmation Email.
Video Walkthrough
Booking Your First Appointment, Registering for an Account, and Logging in to Book Once Registered
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Tutorial: Booking a Yoga Class at Rooted Wellness Company
Step 1: Book Your First Class
Go to the Rooted Wellness Company website and click on the "Book Online" button at the top of the page.
Select the class you want to attend and choose a date for your first class.
After selecting the date, you have three options:
• Book a single class by clicking "Continue"
• Add another date for the same class by clicking "Add Class"
•Make it a recurring weekly class by choosing the "Recurring" option
Fill out the required information
If you have a Class Pack, Subscription Membership, or Gift Card Code, click on the "Redeem Package or Gift Certificate" button before paying.
Once completed, you will receive a confirmation on the screen and via email.
Step 2: Register for an Account (Recommended)
After booking your first class, it's recommended to create a free account for a better experience.
• Follow the instructions on the confirmation screen or at the bottom of your confirmation email to register for an account.
Benefits of having an account include:
• Tracking your upcoming and past appointments
• Managing active packs, gift certificates, and membership codes
• Easily rescheduling or canceling appointments
• Auto-filling forms with your information
• Accessing your account on the go with the Acuity Client mobile app (links to download are found in your confirmation email)Step 3: Book a Class with an Existing Account
Log in to your account before booking:
On the website: Click the "Book Online" button and then click "Log In"
On the Acuity Client mobile app: Log in as directed
Once logged in, select your desired class and sign up.
Redeem any codes attached to your account during the booking process.
Rescheduling an Appointment:
Click "Change/Cancel appointment" in the initial confirmation email.
On the confirmation page, click "Reschedule."
Choose a new date and time from the available slots.
Click "Reschedule" to confirm the changes.
Reschedule instead of Canceling to ensure you don’t loose your payment or class credits due to our Cancellation Policies.
Appointment Management
Q: It says I cannot reschedule, cancel, or change my appointment online, why? What do I do now?
A: Some classes or sessions may have restrictions on online changes. Please contact our studio directly for assistance.
Q: What happens if I am running late for a yoga class?
A: If you're running late, please inform us as soon as possible. We may not be able to allow you to interrupt the class, but we'll do our best to accommodate you.
Q: I have an emergency and cannot make my appointment, what do I do?
A: Contact us immediately. Our cancellation policy is outlined in your booking confirmation, but we understand emergencies happen and will assist accordingly.
Q: Can I bring a friend to a yoga class?
A: Absolutely! Your friend will need to book their own spot in the same class as you through our online booking system.
Infrared Sauna
Q: I've never used an infrared sauna before, what is it?
A: An infrared sauna uses light to create heat, offering a relaxing and detoxifying experience. It's gentle and a great way to unwind after yoga or a busy day.
Q: Can I use the infrared sauna after or before my yoga class?
A: Yes, you can book the sauna session online by selecting a time before or after your yoga class, depending upon availability. It's a great way to enhance your relaxation and recovery.
Q: How do I reserve the infrared sauna?
A: You must book a sauna session online through the booking pages on our website. Drop-ins for the sauna will not be accommodated.
Q: Can I bring a friend to my infrared sauna appointment?
A: Yes, our sauna can accommodate up to 3 people. Please indicate the number of guests when booking and they will be required to sign a waiver upon arrival at the appointment.
Q: How do I redeem my Sauna Pack credits?
A: If you have a Sauna Pack, enter the code you received in your Purchase Receipt Email at checkout, or, if you’ve registered your account, log into your account where your credits will automatically be made available.
Massage & Coaching Services
Q: How do I schedule a massage?
A: Existing Clients: Use the special link and password provided to you for booking.
A: New Clients: Visit our Massage Therapy page on our website and send in your inquiry to join our waitlist.
Q: How do I schedule a coaching session?
A: Existing Clients: Use the special link and password provided to you for booking.
A: New Clients: Visit our Coaching page on our website and send in your inquiry to join our waitlist.
General Information
Q: Is there free parking at Rooted Wellness Company?
A: Yes, we have plenty of free parking available for our clients.
Q: I'm visiting the area, can I attend a yoga class or use the infrared sauna?
A: Absolutely! We welcome visitors. You are welcome to book any available yoga class or sauna session through our website booking system.