Account & Login Issues

Q: I’m a passholder. How do I make sure my credits appear when I book?

A: Register or sign in with the same email address you used when you last used your pack or membership. Once you log in, all active credits linked to that name and email will display and redeem automatically.

If you change either your name or email, you will not be able to redeem your credits.

Q: Can I change the email or name on my pass?

A: No. Passes are non-transferable, so the original email and name must stay the same to redeem. If you change this, you will not be able to redeem your credits. If you did change it, return it back to fix the issue.

If you need to update how your name is shown, or if your email address has changed, please contact us and we’ll be happy to help.

Q: My credits aren’t showing up, what should I do?

A: If you’ve booked with more than one email address in the past, your credits might be attached to a different account. Try logging out and signing back in with any other email you may have used. Still can’t find them? Reach out to us and we’ll locate your credits for you.

Q: How do I add or update the credit card on my account?

A: Follow the steps below to add or update the payment method on file:

1. Go to our Online Booking page.

2. Click Log In / Register and enter the email address linked to your account to sign in.

3. Once signed in, click the My Account button.

4. Select the Billing tab in the My Account pop-up

5. Use the on-screen options to add a new card, remove an old one, or set a different card as your default.

Your memberships auto-bill to the card on file, so be sure to update these details before your next renewal date.

Q: Where do I put my code? I’m seeing two different kinds of codes, a one-time login codes and I have an old pack/membership codes or gift certificate code.

A: A one-time login code (6-digit email code) is used to verify that you are the owner of the email address. This is done every time you are required to log in.

1. Click Log In / Register on the booking page.

2. Enter your email address.

3. Check your inbox for a 6-digit code and paste it into the pop-up field that appears.

4. Once you’re in, the system automatically shows every active credit tied to that email and name, no extra steps required.

If you have an old pack or membership code from before our recent booking system transition:

• Those old codes are now linked directly to the email and name that were last used to redeem.

• Simply log in with the same email address and the credits will appear. There’s no separate “code” box for these anymore.

• If you can’t see your credits, log out and try any other email you may have used in the past. Still missing? Contact us and we’ll locate them for you. We assure you, they are still in our records!

If you have a Gift Certificate code:

• Gift certificates all come with a unique redemption code.

• Register or login. Add your class, package, workshop, or service to the cart, then enter that code in the “Coupon or gift certificate” box on the payment page.

• The credit will apply immediately and display any remaining balance due to checkout.

• Any remaining gif certificate balance will stay with the code until it is used fully.

Remember: Packs and memberships are permanently attached to the name and email. They’re non-transferable, so using the correct email and name is the key to unlocking your credits every time you book.